Frequently Asked Questions
Shipping
Q: I place my order and my card was charged. When will my order ship?
A: Orders typically ship within 2-5 business days.
Q: How will I know when my order has shipped?
A: As soon as your order is shipped, a shipping confirmation email with your tracking number will be sent to the email address you provided at check out.
Q: How long will it take for my order to arrive once it has shipped?
A: Depending on the carrier, and your proximity to our production facility, shipping typically takes about 3-5 business days, unless the address is international or an APO/FPO.
Returns
Q: There was an issue with my order. What should I do?
A: Contact us as soon as possible so we can fix the mistake! Email us at info@oldstateoutfitters.com. We will respond to your message as quickly as possible!
Q: How do I return my order?
A: To return your product, please contact us within 15 days of receiving your order. We will make things right. Email us at info@oldstateoutfitters.com. We will respond to your message as quickly as possible!
Sizing Information
Q: How do your shirts fit?
A: Our T-shirts are 100% pre-shrunk cotton with a classic, relaxed fit. You can view sizing charts for all of our products at https://oldstateoutfitters.com/pages/size-charts.
Payment
Q: What payment methods are accepted?
A: We accept all Major Credit Cards. These are the easiest and safest ways for you to shop online, and the quickest ways for us to receive your payment so we can ship your products out.
Gift Cards
Q: My store credit/gift card is not working. What should I do?
A: Contact Customer Service at info@oldstateoutfitters.com for help with processing Gift Cards and Store Credit.
Policies
Become a Retailer
If you are interested in becoming an Old State Outfitters dealer or our wholesale program, please visit https://oldstateoutfitters.com/pages/become-a-retailer